Empower Clients to Navigate Care on Their Own Terms
The PCIC Client Portal gives individuals a secure, mobile-friendly way to set goals, request help, and track progressâwhile your teams gain better data, fewer bottlenecks, and stronger community outcomes.
When Getting Help Feels Harder Than the Help Itself
For many community members, getting support means repeating their story, filling out the same forms, and juggling appointments across multiple agenciesâall while working, caregiving, and managing life.
On the provider side, staff are stuck in email, spreadsheets, and siloed systems. Referrals are âwarm handoffsâ in name only, and the most vulnerable people end up doing the hardest coordination work themselves.
Learn More About UCCP
What Is the PCIC Client Portal?
A Self-Service Front Door to Coordinated Care
The PCIC Client Portal is a configurable web and mobile-friendly application connected to UCCP. It allows clients to:
Create and track personal goals
for health, housing, employment, transportation, education, and more.
Instead of trying to remember everything they want to work on, clients can capture those goals in one place and break them into manageable steps.
Many people are juggling complex challenges across multiple agencies. A clear, written set of goals helps clients see where they are today, what needs to happen next, and how different services connect. Over time, this creates a shared roadmap that clients and providers can use together to measure real progress instead of just tracking visits or tasks.
Request referrals and support
from a broader network of medical and social service providers.
Clients can ask for help directly through the portal instead of relying only on phone calls, walk-ins, or chance encounters with staff.
When clients can trigger referrals themselves, they are less likely to fall through the cracks between agencies. It also gives providers a clear, trackable signal of need, so they can prioritize outreach and follow-up. Over time, this reduces missed connections and helps ensure that limited resources reach the people who are actively seeking support.
Explore community resources
in one place rather than bouncing between multiple websites.
Clients can search for services, filter by need or location, and see which programs may fit their situation, reducing the confusion and frustration of trying to navigate a patchwork of directories and outdated resource lists.
By putting information about community resources into a single, consistent experience, the portal helps clients find relevant options faster and gives providers confidence that they are pointing people to up-to-date information.
Stay informed
about appointments, referral statuses, and completed actions.
Clients can see where things stand at a glance instead of wondering if someone received their paperwork or whether a referral went through.
Having a clear view of âwhatâs happening nowâ reduces anxiety, cuts down on repeated calls to staff, and builds trust that the system is actually moving on their behalf. For providers, this transparency also helps manage expectations and keep everyone on the same page about next steps and timelines.
Engage on their terms
with a phone-first design and configurable language options.
Clients can log in on their own schedule, using the device they already have, in a language that feels comfortable and accessible.
People who work irregular hours, lack stable transportation, or feel intimidated by traditional systems still deserve a way to participate in their own care. Meeting clients where they areâon their phones, in their preferred languageâreduces barriers to engagement and makes it more realistic for them to stay connected over time.
Clients can view all of their data at a glance on a user-friendly dashboard
Built on the Unified Care Continuum Platform
Because the PCIC Client Portal is built on UCCP, it doesnât sit in a silo. Every action taken by clients can be configured to flow into shared care plans, referral queues, and population-level analyticsânot just a standalone app with yet another login.
- Connect to cross-agency referral workflows so self-referrals plug into existing routing rules instead of creating a separate lane.
- Flow back to shared care plans so client-centered goals and updates are visible to medical and social care teams.
- Feed into population health analytics alongside integrated clinical and social data already in UCCP.
Who the Client Portal Serves
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Community Members
- A single, trusted place to see goals, referrals, and progress.
- Less paperwork and repetitionâtell their story once, not five times.
- Ability to ask for help privately, on their own schedule.
- Clear steps that increase self-efficacy between appointments.
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Agencies & Care Teams
- Reduced administrative burden through self-service intake and goal updates.
- Cleaner, more complete data on client needs, preferences, and outcomes.
- Ability to prioritize outreach based on real-time engagement signals.
- Configurable workflows aligned to existing case management processes.
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System Leaders & Funders
- Concrete way to scale impact without simply adding more staff.
- Consistent metrics across programs and agencies.
- Visible innovation grounded in real community needs.
Key Capabilities
Empower Clients
- Goal setting and checklists for complex life and health changes.
- Self-directed referrals for housing, food, transportation, mental health, and more.
- Resource library integrated with your cross-agency referral network.
- Notifications and reminders for deadlines, appointments, and tasks.
Streamline Staff Work
- Configurable digital intake forms based on your existing paperwork.
- Rules-based workflow routing so nothing falls through the cracks.
- Shared notes and updates across authorized team members.
Improve Data & Outcomes
- Unified client records combining portal activity with clinical and social data.
- Outcome tracking that links goals, referrals, and results.
- Dashboards that show engagement, utilization, and impact for leadership and funders.
Customization & Implementation
Your Portal, Your Workflows, Your Branding
The PCIC Client Portal is not an off-the-shelf app that forces your community to adapt to it. We collaborate with your team to:
Security, Privacy & Governance
As a healthcare technology nonprofit, PCIC builds tools with vulnerable populations and complex privacy needs in mind. The client portal is designed for responsible data use and can support:
- HIPAA-aligned workflows and sensitive health information.
- Role-based access controls and data minimization.
- Data governance practices that balance individual privacy with community-level insights.
We work closely with your legal, compliance, and IT teams to ensure the portal fits your regulatory environment and organizational policies.
Ready to Explore a Client Portal for Your Community?
Whether you are a health system, local government, public health department, or social service network, the PCIC Client Portal can give community members a clearer path through complex systemsâand give your teams the data they need to coordinate care more effectively.